Frequently Asked Questions

Below are some of the most frequently asked questions. If your question is not listed below, please complete our Contact Form to have a Customer Service Representative contact you.

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Question: How long does it take to make?
Answer: Fulfillment is 7-10 business days from the day we receive the photo (extra time required during the holiday season).
Question: How much does shipping cost?
Answer: There is a $7.95 per item charge. We only ship UPS ground within the continental US unless otherwise specified.
Question: Can I print the picture and then mail it to you?
Answer: Printouts do not produce quality results. It would be better to upload the image using our website.
Question: How do I email the file? What image type and quality?
Answer: Scan pictures at 300 dpi. and in grayscale. Save file as .jpg with minimal compression. Use the order form on our site.
Question: How do I pay for my order?
Answer: Save money and place your order on our secure servers. This will speed up processing of your orders.
Question: What is our return policy?
Answer: We take great pride in the production of each Photothrow order. However, in the unlikely event of a manufacturing defect in your PhotoThrow, just call us within 7 days of receiving it, return your unwanted item, and we will remake it at no charge to you.
Question: Is this site secure? Do you sell or share info with anyone?
Answer: PhotoThrow is a secure and encrypted site with Authorize.net. Because PhotoThrow respects your privacy, we do not rent, share, or sell any information.
Question: What payment methods do you accept?
Answer: We accept Visa and Mastercard. Payments are accepted using the secure online services of Pay Pal.
A Pay Pal account is not neccessary to use this service.
Question: I am interested in becoming a distributor, how do I apply?
Answer: If you would like to become a distributor for PhotoThrow7, please complete our online request to be contacted.
Question: Is it true that the picture will never fade ?
Answer: The image will not fade or wash off. The image is not printed. It is true knitted fabric. The best way to describe the fabric is to say that it is exactly the same as a sweater. Each throw is processed and inspected before shipping to guarantee your satisfaction.

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